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11-27-2019

Freight Forwarding Software FAQ

People often have some questions regarding freight forwarding software. In this post, we will be answering some frequently asked questions about freight forwarding software.

Q1. What is freight forwarding software?
Q2. What are modules in freight forwarding software?
Q3. What are the benefits of using freight forwarding software?
Q4. What are the trends in the development of freight forwarding software?

What is freight forwarding software?

Essentially, freight forwarding software is designed to facilitate the workflow of freight forwarders and NVOCCs. Operators or managers can better manage their shipments and other aspects of their businesses, generate the necessary documentation, and even analyze their business performance using freight forwarding software. Different freight forwarding software vendors develop different modules to suit the various needs of their users.

What are modules in freight forwarding software?

Modules can be interpreted as different functions or features of a given software. For example, freight forwarding software can have ocean import, ocean export, air import, air export, trucking, or even warehousing modules to cover users’ areas of operation. Some software might even have modules covering other business functions, such as accounting and sales, for forwarders to manage all aspects of their business on a single platform.

What are the benefits of using freight forwarding software?

Freight forwarders or NVOCCs can truly benefit from choosing the right freight forwarding software as it can eliminate human errors, increase efficiency, improve the organization of information, and improve customer experience.

  1. Eliminate human errors

    Software is often programmed to verify the formats and content of information filled in different shipping documents to ensure that nothing goes wrong

  2. Increase efficiency

    Some software is programmed to connect different internal modules or even with external database for users to export and import information within seconds, thereby removing unnecessary double entries of information

  3. Optimize the organization and storage of information

    Forwarders no longer have to print out piles of documents and arrange them based on different categories. All information can be stored in the software and it will automatically organize it for users

  4. Improve customer experience

    Software vendors often develop features allowing freight forwarders to interact and communicate with customers faster, provide better shipment visibility, and offer more accurate information about their shipments

What are the trends in the development of freight forwarding software?

Recent Digital advancement has enabled software vendors to constantly release new features to offer more value to their users. There are some trends in the development of freight forwarding software that will soon become the industrial standards.

  1. Web-based

    Web-based software does not require any installation on users’ computers. In other words, users simply have to open a web browser and enter the URL to have access to the software on any device.

  2. Cloud Data Storage

    Cloud storage eliminates the need to set up servers at users’ venues for data storage. Furthermore, data stored in the cloud is often encrypted and therefore considered more secure than traditional data storage

  3. Track and trace/Freight Visibility

    Having access to real-time information allows different parties, such as carriers, consignees, and forwarders, to know the conditions of the shipments and react to any unexpected situations in advance.

If you have more questions regarding freight forwarding software, don’t hesitate to contact us. We will be more than happy to answer your questions.

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